You and your team understand the business. You just don't have the time to step back and fix what's slowing it down. Clearpath Ops does that with you - not instead of you.
Clearpath Ops isn't an IT shop. It was built by an operator who learned systems to make businesses run better. Most IT people understand the system but not the business. Most operators understand the business but avoid the system. That gap is where we work.
We don't send long questionnaires or ask you to fill out forms. If you had time for that, you wouldn't need us. Getting started is a short conversation - one question at a time. After that, we get what we need by being in the business, talking to your team, and seeing how the work actually happens.
We spend time with the people doing the work, understand where things are frustrating, and fix those issues first. No blame. No disruption. Just making their jobs easier while improving how the business runs.
We look for bottlenecks, roadblocks, unnecessary steps, and manual work that shouldn't exist. Then we remove them using a mix of process changes and system improvements - especially NetSuite.
We don't separate learning from execution. We get up to speed by working directly in the operation and going after the highest-impact issues first, so there's visible progress early - not a report at the end.
Clearpath Ops leads operational and NetSuite engagements from diagnosis through implementation. Our founder, Dallas Hewitt, leads the work directly, and trusted specialists join when an engagement needs more capacity or specific expertise. Clearpath Ops stays accountable for the outcome, so you're never handed off to a junior consultant or left coordinating a collection of independent vendors.
Delivery scales with the work. Clearpath Ops adds trusted technical and functional specialists when an engagement needs more capacity or specific expertise, including development, integration, data, and testing support. They work inside our engagement model, under one plan and one point of contact, so capacity is matched to the scope of the work. Smaller engagements may not require additional specialist capacity, and if a project needs a capability we can't responsibly provide, we'll tell you up front.
Led by an operator. Clearpath Ops was founded by Dallas Hewitt, an operations leader whose work has included multi-site distribution and e-commerce, ground-up retail showroom and warehouse design, a five-acre facility redevelopment delivered on time and more than $1 million under third-party estimates, and major systems work including a NetSuite rollout. These were different operating challenges, but the principle was the same: understand how the business actually works, then build the process, system, and automation around it.
"He consistently sought out opportunities to refine processes, streamline workflows, and position the business for future growth."
Brett Desroches, Owner & CEO, Unicon Concrete Specialties, on Dallas's work at Unicon before founding Clearpath Ops
The problem isn't that your systems don't technically work. It's that they don't work together.
On NetSuite specifically, we work across workflows, saved searches and reporting, custom fields, records and forms, integrations like Shopify, process design and system alignment, and SuiteScript - knowing where it adds value and where it adds unnecessary complexity.
The goal is simple: make your systems support how your business actually runs, not the other way around.
Answer four quick questions. No email required, no homework. You'll get a straight recommendation on where to start - and you can send the result to yourself if you want it for later.
Every engagement starts with the highest-impact issue and gets to work on it early. We build from there. Each one is fixed-price for an agreed scope and billed by milestone, led by Dallas Hewitt, with specialist capacity added as the scope requires.
Typical delivery windows, not deadlines. Larger or more complex engagements may run longer. Elapsed time depends on how quickly decisions get made, user testing, system access, third-party vendors, data quality, production cutover timing, and the complexity of what we find. Your agreed scope is fixed-price and billed by milestone. If you want to change the scope or add a new outcome, we agree it with you before any additional work begins.
Some clients want full independence. Others want us in their corner as things evolve. This isn't just system support - it covers operational and system-level improvements, prioritized with you each month.
Response targets are business-day targets for acknowledging your request and agreeing a plan, not guaranteed fix times. Each plan covers the work agreed in your support agreement. Anything bigger, like a new workflow, an integration, or a project, is scoped and agreed with you before it starts.
We build things so another competent person can understand them later. Naming is consistent and easy to follow. Help and description fields say something useful - not "contact your administrator for more information." Important logic and configuration are documented, and custom scripts are written so someone technical can see what they do and why. You shouldn't need us just to understand your own system.
When we change a workflow, system configuration, or operating process, we leave behind the knowledge needed to support it: SOPs, process and workflow documentation, system logic, configuration and script references, and help text that actually helps. It's organized as structured operating knowledge your team can use - and that works well with an AI knowledge tool.
Easier onboarding. Faster troubleshooting. Less tribal knowledge. Safer changes later - whether your own team makes them or another specialist does. Good documentation isn't an afterthought. It's what makes your operation understandable to people and usable by AI.
Custom AI platforms, operational assistants, live team Q&A, and governed knowledge systems are scoped separately when they're the right next step.
A bad NetSuite implementation costs more to fix than it did to build. The people selling it don't get paid to tell you that.
Your implementer builds the system. Clearpath Ops is the operator on your side of the table, making sure they build the right one and that your team can actually use it when it's done. We're not here to replace them. We bring what they don't have: how your business really runs.
NetSuite's implementation team knows the system. They don't know how your warehouse actually runs, how your team processes orders, or where your real bottlenecks are. Nobody on that call has ever done your job.
By the time you're in implementation, the contract is signed. There's no incentive to slow down and make sure the configuration actually fits your business. Speed to launch is the goal. Fit comes later - if at all.
Unless someone pushes back, you get a standard setup with standard workflows. Your business isn't standard. The gap between what they build and what you actually need is where the problems live for the next two years.
NetSuite is complex enough that most teams don't know what they should have asked for until they've been running it for six months and something breaks - or they realize a report they assumed existed doesn't.
NetSuite makes money on what you license. Without someone who knows your operation in the room, it's easy to get talked into modules and add-ons you won't use. We help you buy only what fits how you actually run - which can save thousands over the initial contract term alone.
We spend time in your business understanding how work actually moves - orders, fulfillment, purchasing, finance - before a single field gets configured. The system gets built around your operation, not the other way around.
We're not selling licenses. If a default NetSuite approach doesn't match how you run, we say so and find a configuration that does. You get the version of NetSuite that works for your business.
Roles, permissions, layouts, saved searches, and workflows are set up for the people doing the work - not for a generic user in a demo environment. Your team walks in on day one knowing where things are.
Every configuration decision gets documented. Why a field exists, how a workflow triggers, what a saved search is for. Field help text actually helps - not "contact your administrator." Organized so it can also be used with an AI knowledge tool, it means your team isn't dependent on us or on NetSuite support to answer basic questions.
The worst NetSuite problems are the ones that get normalized. A broken workflow that everyone works around becomes invisible after six months. We catch those during implementation - when they're cheap to fix - instead of after go-live when they're not.
Before we quote a migration, we spend enough time with your operation to understand how the work actually gets done. Nothing for you to fill out, and you don't pay for a discovery phase just to get a proposal. Then a fixed price for the agreed scope, paid by milestone, no surprises.
Talk About Your MigrationClearpath Ops is a founder-led operations and NetSuite consultancy based in Edmonton, Alberta, serving businesses across Canada. We're operations-led, not IT-led. We fix the daily friction slowing a business down: NetSuite setups that don't match how you work, manual workarounds, inventory and fulfilment problems, missing reporting, and repetitive admin that shouldn't exist. Most IT people know the system but not the business, and most operators know the business but avoid the system. We work in the gap between the two.
Yes, because it's a different job. Your implementer builds the system. Clearpath Ops is the operator on your side, making sure they build it around how your business actually runs and that your team can use it on day one. We're not there to replace your implementer. We're the people in the room who know your operation, which is the thing they don't.
Both. On a live system, the common fixes are roles and permissions, finance controls and approvals, reports and saved searches your team can't build, broken or missing workflows, inventory and fulfilment processes, Shopify-NetSuite integration issues, and getting people to actually use the system instead of working around it. On a migration, we make sure it gets built right the first time.
It depends on the work. A one-time fix, like cleaning up roles and permissions, is scoped small and priced to match. Bigger engagements are quoted around where your business is today, where you want to get to, and the return you would expect from getting there, using your own numbers. The agreed scope is fixed price, billed by milestone as each piece is delivered. If the scope changes or you want a new outcome, we agree it with you before any additional work begins. No hourly billing and no invoices for time.
No. Getting started is a short guided conversation, not a questionnaire, and you don't pay for a discovery phase just to get a proposal. Before quoting a migration or larger engagement, we spend enough time with your operation and your team to understand how the work actually gets done, then give you a fixed price for an agreed scope.
It depends on scope. A Rapid Fix typically takes 3-5 weeks, an Operational Reset 1-3 months, and an Operational Alignment 2-6 months, delivered in phases. Larger or more complex engagements may run longer. We move as fast as the operation allows. What usually sets the pace is decision turnaround, user testing, system access, third-party vendors, data quality, and when you can safely cut over to production. We'll walk you through what drives your timeline before you start.
Clearpath Ops does. Every engagement is led by our founder and president, Dallas Hewitt, from diagnosis through implementation, and he stays your main point of contact, so you aren't handed off to junior consultants. When the work needs more capacity or specific expertise, Clearpath Ops adds trusted technical and functional specialists, including development, integration, data, and testing support, and manages them as part of the engagement. You deal with one firm and one lead, never a collection of separate freelancers, and Clearpath Ops stays accountable for delivery.
Yes. Delivery scales with the work. For larger Resets, Alignments, and migrations, Clearpath Ops adds trusted specialists for development, integration, data, and testing as the scope requires. They work inside the Clearpath Ops engagement model, under Dallas's leadership and Clearpath Ops' accountability, so you get more capacity without managing more vendors. Smaller engagements may not require additional specialist capacity. And if a project needs a capability we can't responsibly provide, we'll tell you up front.
When we change a workflow, system configuration, or operating process, we leave behind the knowledge needed to support it: SOPs, process and workflow documentation, system logic, configuration and script references, and useful help and description text inside the system. We don't build black boxes. Naming is consistent, important logic is documented, and custom scripts are written so another competent person can understand their purpose. It's all organized so it also works with an AI knowledge tool. Custom AI platforms, operational assistants, live team Q&A, and governed knowledge systems are scoped separately when you need them.
Clearpath Ops is based in Edmonton, Alberta, and serves businesses across Canada. On-site work is available in the Edmonton area, and elsewhere when it makes sense for the engagement. Most engagements can also be delivered remotely, and ongoing support can be fully remote.
Tell us what's slowing you down. A short guided conversation - one question at a time, no forms. You'll see a summary of what we understood before you share any contact details.
Start With the Bottleneck →